Frequently Asked Questions.

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

What are the prizes for this promotion?
The Grand Prize is a beauty getaway for two to NYC, which includes:
  • Flight and hotel (two-night stay)
  • $500 Sephora gift card for the winner and guest
  • Caudalie spa experience with two facials and two body treatments at a boutique spa
  • Makeover with a Sephora Beauty Director
I entered but have not seen my points deducted from my Beauty Insider Beauty Bank. Did my entry go through?
All points will be deducted upon completion of the program by April 18, 2019.
How many prizes are in the promotion?
There is one Grand Prize!
How will I know if I’m the sweepstakes winner?
The drawing will be held on or around April 22, 2019. The winner will be notified via the email address associated with their Beauty Insider account.
I got a message that I’ve already entered today, but I haven’t. What should I do?
Make sure you are visiting directly rather than a bookmarked page in your browser.
I think I’m having technical issues. What should I do?
Sometimes it’s a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
I have recently moved or updated my email address. Can I change my registration information for this promotion?
We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information in your Beauty Insider profile.
What are browser cookies…and how do I enable them?
Cookies help you stay logged in to a website by storing a small amount of information about your session. Cookies must be enabled to participate in this program.

If you are not familiar with how to enable cookies on your browser, click on "Help" in the menu bar of your browser and search under "cookies."

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